Terms and Conditions

Terms and Conditions

Acceptance of order
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Your right To Cancel
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. If your order has been processed, we may not be unable to stop the delivery of the goods, however, you will not have to pay for any goods and any amounts you have been charged will be repaid to you by your original payment method within thirty days. If you have not notified us, before delivery takes place, that you wish to cancel your order, (see contact us on our home page), then return postage will be at your cost.

Anti Fraud Measures

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

DELIVERY
UK and the Republic of Ireland Delivery is a "door-to-door" service.

If no one is at home when Interlink or DPD attempts delivery they will attempt delivery to a neighbour in the local vicinity and leave your parcel with them. If you do not want your parcel left with a neighbour please either leave a signed note explaining where the order may be left, the driver will then take your note as authorisation and the goods will be left where you have requested. This however is done at your own risk. Alternatively please use the re-arrange service via your e-mail or mobile. If these options are not possible the courier will leave a calling card and usually attempt re-delivery the following working day. After this you will be required to collect the goods from your local depot. Clear details of this will be on the 'sorry we missed you' card that will be left by your driver.

If the delivery address refuse delivery and the goods have not been cancelled under "Your right to cancel" (above) or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) we will then wait for you to contact us before we refund you your money minus the return postage cost.

Our Courier will strive to get your order to you in accordance with the delivery option you selected but, due to circumstances out of ours and our courier's control, i.e. extreme weather conditions, unforeseen incidents, mis-route of a parcel, delays may occur. Please be assured we will endeavour to get your parcel to you as quickly as possible.

Please note: Interlink Express' returns charges are £29.25 up to 10 kilos and 48p per kilo thereafter, direct delivery charges may vary.

Please Note: If you are ordering large items, you will be required to carry the objects into your house. Please ensure there will be someone at home who will be able to do this.

Items such as cot beds & nursing chairs may require additional assistance when being delivered due to the size of the packaging.

Failure to enter the correct delivery details may result in a charge to amend these with Interlink Express.

Kiddicare.com distributes all its parcel via Interlink Express and their sister company DPD. Further Terms and Conditions of delivery can be found at:

Interlink Express Delivery Terms and Conditions -
http://www.interlinkexpress.com/content/terms-conditions.jsp

DPD Delivery Terms and Conditions -
http://www.dpd.co.uk/content/terms-conditions.jsp

When receiving your delivery, if you believe the goods may be damaged, please ensure you sign 'damaged' with the courier.
Kiddicare.com Ltd reserve the right to refuse and cancel any order for which we believe is not for personal use.

1 Hour Delivery Slot
Our 1 hour delivery slot service has a 98% success rate. However, sometimes due to circumstances outside our control the allocated time may be missed. Therefore, this is not a guaranteed service.

Wrong Delivery Address Inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result.

Hassle-Free Returns
You may of course return any items purchased from kiddicare.com within 365 days of the purchase date. To do this you must request a returns number (RMA) by clicking here and entering your postcode and order number. All goods must be unused and in, preferably, their original packaging, orders returned without an RMA number will not be refunded. Returns costs are at your expense.

We strongly recommend original packaging is kept, as any collections for warranty/maintenance work will be required to be packaged in a box.

Returns may be excepted outside teh 365 day returns policy, however, this is solely at the discretion of Kiddicare.com and will be subject to a minimum 20% restocking fee.

Product Guarantee
This guarantee is in addition to and does not affect your statutory rights and is free of charge.  In return, please note the following terms and conditions.

• The guarantee is available for all products purchased from kiddicare.com
• The guarantee is available to the original purchaser only when accompanied with the original receipt
• This guarantee is non transferable
• The guarantee applies to the product only and does not cover any consequential losses – i.e. time or other products
• The guarantee applies to material and manufacturing defects only under normal domestic use in the United Kingdom and Republic of Ireland.
• The guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use such as a single buggy being used for two children or the use of any make of toddler board, accidental wilful and or misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification, alteration, transformation of the product.
• The guarantee does not cover parts subject to normal wear and tear, foam handles, rubber elements of wheels, pneumatic tyres, signs of fabric wear.
• The guarantee does not cover pushchair accessories including bottle bags, cosy toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers, and neck supports.
• Moving parts should be maintained on a regular basis and a lubricant such as silicone spray should be applied to keep necessary parts running smoothly.
• Fabric accessories may fade at different rates especially when not being used together
• if the product is found to be defective within the definition detailed above, kiddicare shall, at its discretion, repair the product, or a kiddicare discretion, provide new goods to repair the fault or replace the product with the same or similar model to the same specification, this shall be kiddicare sole obligation
• any repair work undertaken will be approved by kiddicare
• if a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, kiddicare reserves the right to charge the customer a £29.25 fee to cover the engineers time and couriers costs or replacement parts supplied.
• Loan buggies may be available upon request.  Charges may apply.

MANUFACTURERS GUARANTEE WILL VARY

Copyright and Trademarks
All Site design, text and graphics are the copyright of Kiddicare.com. ALL RIGHTS RESERVED.

Specifications, Colours, Weights and Sizes

• We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.
• A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually red if you have a specific requirement or are unsure as to the exact colour please e-mail us for assistance before purchasing.
• Wood is a natural product and therefore will carry minor imperfections and characteristics such as grain and colour variation and knots these characteristics are not classed as a manufacturing fault.  Manufacturers normally different grades of wood for items such as cots or cot beds and therefore the finish can appear differently.
  Words such as “antique pine ” may not mean that the wood is “antique” wood, therefore if you have a specific requirement please e-mail us before purchasing
• Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
  

will the car seat fit my car?
Most car seats fit most cars however where available please use the fit finder which is located on the product detail page to check car seat compatibility with your car if the car seat you are selecting for purchase does not have a fit finder link then we are unable to guarantee the compatibility of any car seat in any vehicle unless we have actually fitted it, therefore any car seat purchased from kiddicare.com comes with a free fitting service guarantee and at anytime you may visit the kiddicare.com showroom for a free safety check, showroom details here www.kiddicare.info

Links to external, 3rd Party Websites
External links are selected and reviewed when the page is published. However, Kiddicare.com is not responsible for the content of external websites. This is because:

• Kiddicare.com does not produce them or maintain/update them
• The information provided may not be accurate to a Kiddicare.com supplied product.
• Kiddicare.com cannot change them
• they can be changed without Kiddicare.com's knowledge or agreement.

Some of our external links may be to websites which also offer commercial services, such as online purchases.

The inclusion of a link to an external website from Kiddicare.com should not be understood to be an endorsement of that website or the site's owners (or their products/services).

Links to user generated material
Some of the content we link to on both Kiddicare.com and external websites is generated by members of the public (our community for example). The views expressed are those of the public and unless specifically stated are not those of Kiddicare.com. If you consider this content to be in breach of the rules as indicated on the website, or you feel that the content is inappropriate please alert the moderators or site owners on the sites where the material appears.

Product Videos

Product Videos must only be used as a guide to the product. The product colour and accessories shown may differ from the actual offer available to purchase. Please ensure you read the details on the product detail page to establish the colour and what is included in the price of your purchase.

Ship2Me - Channel Islands Shipping
       

Ship2Me Contact Information

Delivery

• Delivery can only be made Monday to Friday but will be next working day to the Ship2Me UK warehouse in Southampton. If the item is in stock when ordered and the order placed before 5pm subject to our standard delivery service.
• We are unable to offer Saturday deliveries due to Ship2Me not being open to accept the parcel. If this option is selected, we will not be able to refund the Premium Charge applied.
• Over a bank holiday Monday, any parcels sent on the Friday will be received at Ship2Me on the Tuesday. Please allow for the extra days delay. Please familiarise yourselves with the Ship2Me opening times over bank Holidays.
• Delivery to your home is subject to Ship2Me's delivery which Kiddicare.com have no control over.
• Kiddicare.com is responsible for getting the parcel to the Ship2Me warehouse, to track your parcel up-to the Ship2Me warehouse, please Track Order at the top of www.kiddicare.com.
• Ship2Me will notify you if your goods appear to have been damaged when they arrive at their UK warehouse, they will give you a call to let you know, and to ask you what you would like us to do. If your goods are damaged once received at your home, you may be able to claim against Ship2me for any costs directly attributable to that damage. However, your claim will be limited to the amount set out in Ship2Me's terms and conditions.
• If you require spare parts we are happy to provide them where possible to the shipping address, you would then need to make arrangements with Ship2Me to get them too you.
• Before placing an order, please make yourself aware of Ship2Me's Terms and conditions in particular to what they can't deliver as some of our products may fall into this bracket (http://www.ship2me.co.uk/how-does-it-work).

Pre-orders
If an order is placed for multiple items and one is on pre-order. All items in stock will be sent straight away and the pre-order will follow, please familiarise yourself with our pre-order terms and conditions. Please be aware that this will split the parcels being received at Ship2Me into different shipments. This will lead to multiple tracking through Kiddicare.com and Interlink Express.

Direct Delivery and Delivery and Assembly
Unfortunately, we are unable to supply any items that are on for direct delivery or for delivery and assembly, for example Furniture Sets.

Returns

• If an issue develops where we need to get your product back to us under our guarantee. The return will be under our advisement so you will need to contact us first and on confirmation that it requires to come back to us, we will of course collect this, however, you must first arrange for items to be returned to the UK Mainland with Ship2Me in order for us to collect from the Delivery Address. Once you have confirmation it has arrived back on the Mainland, let us know and we can put in the collection request. DO NOT RETURN ANYTHING UNDER THE GUARANTEE UNLESS WE CONFIRM IT NEEDS TO COME BACK
• As part of our Hassle-Free Returns Policy, you may of course return any items purchased from kiddicare.com within 365 days of the purchase date. To do this you must request a returns number (RMA) by clicking here and entering your postcode and order number. Orders returned without an RMA number will not be refunded. Returns costs are at your expense and must be addressed to Kiddicare.com.
• We strongly recommend original packaging is kept, as any collections for warranty/maintenance work will be required to be packaged in a box.



Kiddicare.com is responsible for the guarantee to the shipping address. All after service, with relation to items being sent or collected, will be to this address. This does not affect your statutory rights.

Kiddicare.com is not responsible for any loss incurred after the parcel has arrived at the Ship2Me UK warehouse.

Kiddicare.com takes no responsibility for failure to read or miss-understanding these terms and conditions.




PERSONAL INFORMATION WE COLLECT
We collect personal information from visitors to the Site in a number of different ways. For example, you provide us with personal information when you:

• purchase products on the Site.
• create or update an account on the Site.
• subscribe to e-mail newsletters or updates.
• submit product reviews.
• participate in contests, sweepstakes, and other promotions.
• contact us by e-mail or telephone.



The personal information we collect may include your name, e-mail address, gender, date of birth, billing and shipping addresses, telephone number, and credit card information. Please do not submit information that you do not want us to access.




Cookies
We may collect certain information through the use of "cookies" or similar technology. Cookies are small text files that are stored by your browser on your computer's hard drive. Cookies allow us to count the number of unique and return visitors to the Site. We may also use cookies to measure activity on the Site, which allows us to improve navigation throughout our Site. In addition, cookies may contain information (such as a unique user ID) that logs the pages of the Site you have visited and the products you viewed or searched for. Finally, we may use cookies to identify your IP address, browser version, number of visits, and similar data relating to your navigation of the internet and the Site. If you reject a cookie or set your browser to refuse them, you may not be able to access certain features of the Site.




Pixel Tags
We may also collect certain information through the use of "pixel tags", also known as "clear GIFs" or "web beacons". Pixel tags are small graphic images placed on certain pages of the Site or in certain e-mails from us. When you access these pages or e-mails, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular computer visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.

We may ask third-party service providers to use cookies and pixel tags on our behalf to collect certain information.




How We Use Personal Information
In general, we use personal information to provide products and services to you, communicate with you about those products and services, and enhance your experience on the Site. Specifically, personal information may be used to process transactions, respond to questions, maintain on-line accounts, send you information about products or services that may be of interest, analyze and monitor visitor activity to the Site, provide product recommendations and reviews, publish the results of contests, sweepstakes, or other promotions, comply with our legal obligations, and develop a knowledge base regarding users of the Site.




How We Share Personal Information
We will never sell your personal information, and will share it only in the limited circumstances described below:

• with Kiddicare, its subsidiaries and affiliates, and their agents and employees.
• With our business partners and vendors. For example, if you purchase goods through the Site, we will have to provide credit card information to our credit card processor for payment purposes, and your name and address to the company that ships our merchandise. Similarly, we may share personal information with designers, manufacturers, distributors, licensees, marketing and advertising partners, and parties that provide support services for the Site. In all cases, we limit the information shared with partners and vendors to that which is necessary to carry out those functions.
• Where we are required to disclose personal information in response to law enforcement activity or other governmental request, or when otherwise required or permitted by law.
• To enforce our contract or property rights, enforce the Site's Terms of Use, or when otherwise necessary to protect ourselves.
• Due to a sale or merger of one or more of our assets or any division or business line.

We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing, strategic development, and other purposes.




E&OE

E&OE is a British acronym that stands for "Errors and Omissions Excepted".


Kiddicare.com Limited Terms and Conditions to apply where customer's address is not UK mainland, NI or IOM

Ownership


All ownership, title and risk in goods will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK.

Delivery


You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you, or alternatively to collect the goods yourself from our premises.

Kiddicare.com Limited is willing on your invitation and as your agent to instruct Interlink or DPD to deliver the relevant goods on your behalf for the prices set out below.




Delivery Rate(s)
Country	Delivery Cost
Republic of Ireland	€11.35 Per Parcel
Sweden	€19.79 Per Parcel
Denmark	€12.58 Per Parcel
Finland	€23.20 Per Parcel




If you take up this option, you will enter into a direct contract with Interlink or DPD in respect of the delivery of the goods under their standard terms and not with Kiddicare.com Limited, and you will be liable to Interlink or DPD to pay the Delivery Rate.

Kiddicare.com Limited will (unless you instruct us otherwise) collect payment of the Delivery Rate from you, and as your agent pay such amount to Interlink or DPD.

Any liability in connection with such delivery shall be between Interlink or DPD and you, and shall not involve Kiddicare.com Limited.


Prices


The prices payable for goods are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that Kiddicare.com Limited has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises in the UK.