Terms and Conditions

Terms and Conditions

Acceptance of order
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Your right To Cancel
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. If your order has been processed we are unable to cancel it here you may still cancel the order however the cost of returning the items are at your expense.

Anti Fraud Measures - Protecting our customers
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

DELIVERY
If no one is at home when Interlink or DPD attempts delivery they will attempt delivery to a neighbour in the local vicinity and leave your parcel with them.  If you do not want your parcel left with a neighbour please either leave a signed note explaining where the order may be left, the driver will then take your note as authorisation and the goods will be left where you have requested. This however is done at your own risk. Alternatively please use the re-arrange service via your e-mail or mobile. If these options are not possible the courier will leave a calling card and usually attempt re-delivery the following working day. After this you will be required to collect the goods from your local depot. Clear details of this will be on the 'sorry we missed you' card that will be left by your driver.

If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) we will then wait for you to contact us before we refund you your money minus the return postage cost.

Please note Interlinks returns charges are £29.25 up to 10 kilos and 48p per kilo thereafter, Direct delivery charges may vary.

Wrong Delivery Address Inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result. 

Hassle-Free Returns
You may of course return any items purchased from kiddicare.com within 21 days to do this you must request a returns number (RMA) within 7 days of purchase by clicking here and entering your postcode and order number.  Orders returned without an RMA number will not be refunded.  Returns costs are at your expense.

Product Guarantee

This guarantee is in addition to and does not affect your statutory rights and is free of charge.  In return, please note the following terms and conditions.

• The guarantee is available for all products purchased from kiddicare.com
• The guarantee is available to the original purchaser only when accompanied with the original receipt
• This guarantee is non transferable
• The guarantee applies to the product only and does not cover any consequential losses – i.e. time or other products
• The guarantee applies to material and manufacturing defects only under normal domestic use in the United Kingdom and Republic of Ireland.
• The guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use such as a single buggy being used for two children or the use of any make of toddler board, accidental wilful and or misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification, alteration, transformation of the product.
• The guarantee does not cover parts subject to normal wear and tear, foam handles, rubber elements of wheels, pneumatic tyres, signs of fabric wear.
• The guarantee does not cover pushchair accessories including bottle bags, cosy toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers, and neck supports.
• Moving parts should be maintained on a regular basis and a lubricant such as silicone spray should be applied to keep necessary parts running smoothly.
• Fabric accessories may fade at different rates especially when not being used together
• if the product is found to be defective within the definition detailed above, kiddicare shall, at its discretion, repair the product, or a kiddicare discretion, provide new goods to repair the fault or replace the product with the same or similar model to the same specification, this shall be kiddicare sole obligation
• any repair work undertaken will be approved by kiddicare
• if a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, kiddicare reserves the right to charge the customer a £29.25 fee to cover the engineers time and couriers costs or replacement parts supplied.
• Loan buggies may be available upon request.  Charges may apply.

Copyright and Trademarks
All Site design, text and graphics are the copyright of Kiddicare.com. ALL RIGHTS RESERVED.

Specifications, Colours, Weights and Sizes

• We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.
• A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually red if you have a specific requirement or are unsure as to the exact colour please e-mail us for assistance before purchasing.
• Wood is a natural product and therefore will carry minor imperfections and characteristics such as grain and colour variation and knots these characteristics are not classed as a manufacturing fault.  Manufacturers normally different grades of wood for items such as cots or cot beds and therefore the finish can appear differently.
  Words such as “antique pine ” may not mean that the wood is “antique” wood, therefore if you have a specific requirement please e-mail us before purchasing
• Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
  

will the car seat fit my car?

Most car seats fit most cars however where available please use the fit finder which is located on the product detail page to check car seat compatibility with your car if the car seat you are selecting for purchase does not have a fit finder link then we are unable to guarantee the compatibility of any car seat in any vehicle unless we have actually fitted it, therefore any car seat purchased from kiddicare.com comes with a free fitting service guarantee and at anytime you may visit the kiddicare.com showroom for a free safety check, showroom details here www.kiddicare.info