Acceptance of order
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.
Your right To Cancel
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. If your order has been processed, we may not be able to stop the delivery of the goods, however, you will not have to pay for any goods and any amounts you have been charged will be repaid to you by your original payment method within thirty days. If you have not notified us, before delivery takes place, that you wish to cancel your order, (see contact us on our home page), then return postage will be at your cost.
Anti Fraud Measures - Protecting Our Customers
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.
UK and the Republic of Ireland Delivery is a "door-to-door" service.
If no one is at home when Interlink or DPD attempts delivery they will attempt delivery to a neighbour in the local vicinity and leave your parcel with them. If you do not want your parcel left with a neighbour please either leave a signed note explaining where the order may be left, the driver will then take your note as authorisation and the goods will be left where you have requested. This however is done at your own risk. Alternatively please use the re-arrange service via your e-mail or mobile. If these options are not possible the courier will leave a calling card and usually attempt re-delivery the following working day. After this you will be required to collect the goods from your local depot. Clear details of this will be on the 'sorry we missed you' card that will be left by your driver.
If the delivery address refuse delivery and the goods have not been cancelled under "Your right to cancel" (above) or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) we will then wait for you to contact us before we refund you your money minus the return postage cost.
Our Courier will strive to get your order to you in accordance with the delivery option you selected but, due to circumstances out of ours and our courier's control, i.e. extreme weather conditions, unforeseen incidents, mis-route of a parcel, delays may occur. Please be assured we will endeavour to get your parcel to you as quickly as possible.
Please note: Interlink Express' returns charges are £29.25 up to 10 kilos and 48p per kilo thereafter, direct delivery charges may vary.
Please note: If you are ordering large items, you will be required to carry the objects into your house. Please ensure there will be someone at home who will be able to do this.
Items such as cot beds & nursing chairs may require additional assistance when being delivered due to the size of the packaging.
Failure to enter the correct delivery details may result in a charge to amend these with Interlink Express.
Kiddicare.com distributes all its parcels via Interlink Express and their sister company DPD. Further Terms and Conditions of delivery can be found at:
Interlink Express Delivery Terms and Conditions - http://www.interlinkexpress.com/content/terms-conditions.jsp
DPD Delivery Terms and Conditions - http://www.dpd.co.uk/content/terms-conditions.jsp
When receiving your delivery, if you believe the goods may be damaged, please ensure you sign 'damaged' with the courier. Kiddicare.com Ltd reserve the right to refuse and cancel any order for which we believe is not for personal use.
1 Hour Delivery Slot
Our 1 hour delivery slot service has a 98% success rate. However, sometimes due to circumstances outside our control the allocated time may be missed. Therefore, this is not a guaranteed service.
Wrong Delivery Address Inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result.
You may of course return any items purchased from kiddicare.com within 365 days of the purchase date. To do this you must request a returns number (RMA) by clicking here and entering your postcode and order number. All goods must be unused and in, preferably, their original packaging, orders returned without an RMA number will not be refunded. Returns costs are at your expense.
If the original packaging is unavailable, products must be returned in secure packaging to ensure the product remains in a saleable condition during transit.
We strongly recommend original packaging is kept, as any collections for warranty/maintenance work will be required to be packaged in a box.
Returns may be accepted outside the 365 day returns policy, however, this is solely at the discretion of Kiddicare.com and will be subject to a maximum refund of up-to 80% of the original purchase price.
This guarantee is in addition to and does not affect your statutory rights and is free of charge. In return, please note the following terms and conditions.
MANUFACTURERS GUARANTEE WILL VARY
Copyright and Trademarks
All Site design, text and graphics are the copyright of Kiddicare.com. ALL RIGHTS RESERVED.
Specifications, Colours, Weights and Sizes
will the car seat fit my car?
Most car seats fit most cars however where available please use the fit finder which is located on the product detail page to check car seat compatibility with your car if the car seat you are selecting for purchase does not have a fit finder link then we are unable to guarantee the compatibility of any car seat in any vehicle unless we have actually fitted it, therefore any car seat purchased from kiddicare.com comes with a free fitting service guarantee and at anytime you may visit the kiddicare.com showroom for a free safety check, showroom details here www.kiddicare.info
Links to external, 3rd Party Websites
External links are selected and reviewed when the page is published. However, Kiddicare.com is not responsible for the content of external websites. This is because:
Some of our external links may be to websites which also offer commercial services, such as online purchases.
The inclusion of a link to an external website from Kiddicare.com should not be understood to be an endorsement of that website or the site's owners (or their products/services).
Links to user generated material
Some of the content we link to on both Kiddicare.com and external websites is generated by members of the public (our community for example). The views expressed are those of the public and unless specifically stated are not those of Kiddicare.com. If you consider this content to be in breach of the rules as indicated on the website, or you feel that the content is inappropriate please alert the moderators or site owners on the sites where the material appears.
Product Videos must only be used as a guide to the product. The product colour and accessories shown may differ from the actual offer available to purchase. Please ensure you read the details on the product detail page to establish the colour and what is included in the price of your purchase.
Ship2Me - Channel Islands Shipping
Ship2Me Contact Information
0845 800 1034
If an order is placed for multiple items and one is on pre-order. All items in stock will be sent straight away and the pre-order will follow, please familiarise yourself with our pre-order terms and conditions. Please be aware that this will split the parcels being received at Ship2Me into different shipments. This will lead to multiple tracking through Kiddicare.com and Interlink Express.
Direct Delivery and Delivery and Assembly
Unfortunately, we are unable to supply any items that are on for direct delivery or for delivery and assembly, for example Furniture Sets.
Kiddicare.com is responsible for the guarantee to the shipping address. All after service, with relation to items being sent or collected, will be to this address. This does not affect your statutory rights.
Kiddicare.com is not responsible for any loss incurred after the parcel has arrived at the Ship2Me UK warehouse.
Kiddicare.com takes no responsibility for failure to read or miss-understanding these terms and conditions.
PERSONAL INFORMATION WE COLLECT
E&OE is a British acronym that stands for "Errors and Omissions Excepted".
Kiddicare Gift Cards ("Gift Cards") Terms and Conditions
Official: Kiddicare Price Match Policy – Lowest prices guaranteed, never beaten on price.
Our hand-on-heart promise to you. You’ll always get the best deal at Kiddicare. We’ll price match within 7 days PLUS give you 25% of the difference.
How do I claim?
It’s as easy as A, B, C.
2 handy examples of how it works:
Say our price is £100 and you find the identical product for sale at £90 (unlikely we know!) we’ll match the price and give you an extra 25% i.e £2.50 off so you pay £87.50.
Say our price is £50 with free delivery and a competitor is selling the identical product at £40 but with a £5.95 online delivery charge. We will price match against a total cost of £45.95 plus give you 25% of the difference so you pay £44.94.
A few simple terms and conditions apply
All ownership, title and risk in goods will pass to you immediately at the point and time at which such goods are placed at your disposal at our premises in the UK.Delivery
You acknowledge and agree that it is your responsibility to arrange for a courier to deliver the goods to you, or alternatively to collect the goods yourself from our premises.
Kiddicare.com Limited is willing on your invitation and as your agent to instruct Interlink or DPD to deliver the relevant goods on your behalf for the prices set out below.
|Republic of Ireland||€11.35 Per Parcel||Sweden||€19.79 Per Parcel||Denmark||€12.58 Per Parcel||Finland||€23.20 Per Parcel|
If you take up this option, you will enter into a direct contract with Interlink or DPD in respect of the delivery of the goods under their standard terms and not with Kiddicare.com Limited, and you will be liable to Interlink or DPD to pay the Delivery Rate.
Kiddicare.com Limited will (unless you instruct us otherwise) collect payment of the Delivery Rate from you, and as your agent pay such amount to Interlink or DPD.
Any liability in connection with such delivery shall be between Interlink or DPD and you, and shall not involve Kiddicare.com Limited.
The prices payable for goods are inclusive of UK VAT, but exclusive of local taxes, import duties and clearances. You acknowledge and agree that Kiddicare.com Limited has no liability to you in respect of any such taxes including VAT, duties or clearances which may become payable, after the goods have been placed at your disposal at our premises in the UK.