Terms and Conditions

Summer Sale

Half Price Mattress when you purchase any Cot or Cot Bed offer – both items must be placed into basket before promotion is applied. No promotional code required.

Graco Evo Pushchair & Car Seat offer – Sand colour theme is not included within this promotion. No promotional code required.

Britax Affinity with free Carrycot offer – once you've selected your chosen Pushchair and put into the basket, your Carrycot will automatically be added to the basket too. No promotional code required.

10% off Kiddicare Furniture offer – a minimum of 2 Kiddicare furniture items must be purchased together. 10% discount only applies to Kiddicare Cots, Cot Beds, Wardrobes & Dressers. No promotional code required.

Acceptance of order

The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our site does not constitute acceptance of an order.

Your right To Cancel

You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery. If your order has been processed, we may not be able to stop the delivery of the goods, however, you will not have to pay for any goods and any amounts you have been charged will be repaid to you by your original payment method within thirty days. If you have not notified us, before delivery takes place, that you wish to cancel your order, (see contact us on our home page), then return postage will be at your cost.

Anti Fraud Measures - Protecting Our Customers

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

DELIVERY

UK and the Republic of Ireland Delivery is a "door-to-door" service.

If no one is at home when Interlink or DPD attempts delivery they will attempt delivery to a neighbour in the local vicinity and leave your parcel with them. If you do not want your parcel left with a neighbour please either leave a signed note explaining where the order may be left, the driver will then take your note as authorisation and the goods will be left where you have requested. This however is done at your own risk. Alternatively please use the re-arrange service via your e-mail or mobile. If these options are not possible the courier will leave a calling card and usually attempt re-delivery the following working day. After this you will be required to collect the goods from your local depot. Clear details of this will be on the 'sorry we missed you' card that will be left by your driver.

If the delivery address refuse delivery and the goods have not been cancelled under "Your right to cancel" (above) or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) we will then wait for you to contact us before we refund you your money minus the return postage cost.

Our Courier will strive to get your order to you in accordance with the delivery option you selected but, due to circumstances out of ours and our courier's control, i.e. extreme weather conditions, unforeseen incidents, mis-route of a parcel, delays may occur. Please be assured we will endeavour to get your parcel to you as quickly as possible.

Please note: Interlink Express' returns charges are £29.25 up to 10 kilos and 48p per kilo thereafter, direct delivery charges may vary.

Please note: If you are ordering large items, you will be required to carry the objects into your house. Please ensure there will be someone at home who will be able to do this.

Items such as cot beds & nursing chairs may require additional assistance when being delivered due to the size of the packaging.

Failure to enter the correct delivery details may result in a charge to amend these with Interlink Express.

Kiddicare.com distributes all its parcels via Interlink Express and their sister company DPD. Further Terms and Conditions of delivery can be found at:

Interlink Express Delivery Terms and Conditions - http://www.interlinkexpress.com/content/terms-conditions.jsp

DPD Delivery Terms and Conditions - http://www.dpd.co.uk/content/terms-conditions.jsp

When receiving your delivery, if you believe the goods may be damaged, please ensure you sign 'damaged' with the courier. Kiddicare.com Ltd reserve the right to refuse and cancel any order for which we believe is not for personal use.

1 Hour Delivery Slot

Our 1 hour delivery slot service has a 98% success rate. However, sometimes due to circumstances outside our control the allocated time may be missed. Therefore, this is not a guaranteed service.

Wrong Delivery Address Inputted

If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result.

Hassle-Free Returns

You may of course return any items purchased from kiddicare.com within 365 days of the purchase date. To do this you must request a returns number (RMA) by clicking here and entering your postcode and order number. All goods must be unused and in, preferably, their original packaging, orders returned without an RMA number will not be refunded. Returns costs are at your expense.

If the original packaging is unavailable, products must be returned in secure packaging to ensure the product remains in a saleable condition during transit.

We strongly recommend original packaging is kept, as any collections for warranty/maintenance work will be required to be packaged in a box.

Returns may be accepted outside the 365 day returns policy, however, this is solely at the discretion of Kiddicare.com and will be subject to a maximum refund of up-to 80% of the original purchase price.

Product Guarantee

This guarantee is in addition to and does not affect your statutory rights and is free of charge.  In return, please note the following terms and conditions.

• The guarantee is available for all products purchased from kiddicare.com
• The guarantee is available to the original purchaser only when accompanied with the original receipt
• This guarantee is non transferable
• The guarantee applies to the product only and does not cover any consequential losses – i.e. time or other products
• The guarantee applies to material and manufacturing defects only under normal domestic use in the United Kingdom and Republic of Ireland.
• The guarantee does not cover faults caused by factors outside the manufacturers control, including failure to follow the user guide and maintenance instructions, normal wear and tear, inappropriate use such as a single buggy being used for two children or the use of any make of toddler board, accidental wilful and or misuse of the product, inappropriate storage methods and or inappropriate cleaning, modification, alteration, transformation of the product.
• The guarantee does not cover parts subject to normal wear and tear, foam handles, rubber elements of wheels, pneumatic tyres, signs of fabric wear.
• The guarantee does not cover pushchair accessories including bottle bags, cosy toes, foot muffs, pushchair liners, changing bags, rain covers, canopies, mosquito nets, parasols, head huggers, and neck supports.
• Moving parts should be maintained on a regular basis and a lubricant such as silicone spray should be applied to keep necessary parts running smoothly.
• Fabric accessories may fade at different rates especially when not being used together
• if the product is found to be defective within the definition detailed above, kiddicare shall, at its discretion, repair the product, or a kiddicare discretion, provide new goods to repair the fault or replace the product with the same or similar model to the same specification, this shall be kiddicare sole obligation
• any repair work undertaken will be approved by kiddicare
• if a claim is made under this guarantee and the defect is not due to faulty materials or manufacture, kiddicare reserves the right to charge the customer a £29.25 fee to cover the engineers time and couriers costs or replacement parts supplied.
• Loan buggies may be available upon request.  Charges may apply.

MANUFACTURERS GUARANTEE WILL VARY

Copyright and Trademarks

All Site design, text and graphics are the copyright of Kiddicare.com. ALL RIGHTS RESERVED.

Specifications, Colours, Weights and Sizes

• We reserve the right to alter specifications without prior notice. All sizes and weights are given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices.
• A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually red if you have a specific requirement or are unsure as to the exact colour please e-mail us for assistance before purchasing.
• Wood is a natural product and therefore will carry minor imperfections and characteristics such as grain and colour variation and knots these characteristics are not classed as a manufacturing fault.  Manufacturers normally different grades of wood for items such as cots or cot beds and therefore the finish can appear differently. Words such as “antique pine ” may not mean that the wood is “antique” wood, therefore if you have a specific requirement please e-mail us before purchasing
• Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.

will the car seat fit my car?

Most car seats fit most cars however where available please use the fit finder which is located on the product detail page to check car seat compatibility with your car if the car seat you are selecting for purchase does not have a fit finder link then we are unable to guarantee the compatibility of any car seat in any vehicle unless we have actually fitted it, therefore any car seat purchased from kiddicare.com comes with a free fitting service guarantee and at anytime you may visit the kiddicare.com showroom for a free safety check, showroom details here www.kiddicare.info

Links to external, 3rd Party Websites

External links are selected and reviewed when the page is published. However, Kiddicare.com is not responsible for the content of external websites. This is because:

• Kiddicare.com does not produce them or maintain/update them
• The information provided may not be accurate to a Kiddicare.com supplied product.
• Kiddicare.com cannot change them
• they can be changed without Kiddicare.com's knowledge or agreement.

Some of our external links may be to websites which also offer commercial services, such as online purchases.

The inclusion of a link to an external website from Kiddicare.com should not be understood to be an endorsement of that website or the site's owners (or their products/services).

Links to user generated material

Some of the content we link to on both Kiddicare.com and external websites is generated by members of the public (our community for example). The views expressed are those of the public and unless specifically stated are not those of Kiddicare.com. If you consider this content to be in breach of the rules as indicated on the website, or you feel that the content is inappropriate please alert the moderators or site owners on the sites where the material appears.

Product Videos

Product Videos must only be used as a guide to the product. The product colour and accessories shown may differ from the actual offer available to purchase. Please ensure you read the details on the product detail page to establish the colour and what is included in the price of your purchase.

Ship2Me - Channel Islands Shipping

Ship2Me Contact Information

       Ship2me
       Central Road
       Southampton
       SO14 3AH

       0845 800 1034

       www.ship2me.co.uk

Delivery

• Delivery can only be made Monday to Friday but will be next working day to the Ship2Me UK warehouse in Southampton. If the item is in stock when ordered and the order placed before 8pm subject to our standard delivery service.
• We are unable to offer Saturday deliveries due to Ship2Me not being open to accept the parcel. If this option is selected, we will not be able to refund the Premium Charge applied.
• Over a bank holiday Monday, any parcels sent on the Friday will be received at Ship2Me on the Tuesday. Please allow for the extra days delay. Please familiarise yourselves with the Ship2Me opening times over bank Holidays.
• Delivery to your home is subject to Ship2Me's delivery which Kiddicare.com have no control over.
• Kiddicare.com is responsible for getting the parcel to the Ship2Me warehouse, to track your parcel up-to the Ship2Me warehouse, please Track Order at the top of www.kiddicare.com.
• Ship2Me will notify you if your goods appear to have been damaged when they arrive at their UK warehouse, they will give you a call to let you know, and to ask you what you would like us to do. If your goods are damaged once received at your home, you may be able to claim against Ship2me for any costs directly attributable to that damage. However, your claim will be limited to the amount set out in Ship2Me's terms and conditions.
• If you require spare parts we are happy to provide them where possible to the shipping address, you would then need to make arrangements with Ship2Me to get them too you.
• Before placing an order, please make yourself aware of Ship2Me's Terms and conditions in particular to what they can't deliver as some of our products may fall into this bracket (http://www.ship2me.co.uk/how-does-it-work).

Pre-orders

If an order is placed for multiple items and one is on pre-order. All items in stock will be sent straight away and the pre-order will follow, please familiarise yourself with our pre-order terms and conditions. Please be aware that this will split the parcels being received at Ship2Me into different shipments. This will lead to multiple tracking through Kiddicare.com and Interlink Express.

Direct Delivery and Delivery and Assembly

Unfortunately, we are unable to supply any items that are on for direct delivery or for delivery and assembly, for example Furniture Sets.

Returns

• If an issue develops where we need to get your product back to us under our guarantee the return will be under our advisement, so you will need to contact us first and on confirmation that it requires to come back to us. We will of course collect this, however, you must first arrange for items to be returned to the UK Mainland with Ship2Me in order for us to collect from the Delivery Address. Once you have confirmation it has arrived back on the Mainland, let us know and we can put in the collection request. DO NOT RETURN ANYTHING UNDER THE GUARANTEE UNLESS WE CONFIRM IT NEEDS TO COME BACK
• As part of our Hassle-Free Returns Policy, you may of course return any items purchased from kiddicare.com within 365 days of the purchase date. To do this you must request a returns number (RMA) by clicking here and entering your postcode and order number. Orders returned without an RMA number will not be refunded. Returns costs are at your expense and must be addressed to Kiddicare.com.
• We strongly recommend original packaging is kept, as any collections for warranty/maintenance work will be required to be packaged in a box.

Kiddicare.com is responsible for the guarantee to the shipping address. All after service, with relation to items being sent or collected, will be to this address. This does not affect your statutory rights.

Kiddicare.com is not responsible for any loss incurred after the parcel has arrived at the Ship2Me UK warehouse.

Kiddicare.com takes no responsibility for failure to read or miss-understanding these terms and conditions.

PERSONAL INFORMATION WE COLLECT

Our Privacy Policy and our Cookie Policy form part of these Terms and Conditions and by using our website and/or ordering from us you agree to these policies.

E&OE

E&OE is a British acronym that stands for "Errors and Omissions Excepted".

Kiddicare Gift Cards ("Gift Cards") Terms and Conditions

1. Gift Cards are issued by Kiddicare.
2. Gift Cards can be activated with a minimum of £5 and have a maximum value limit of £1,000. Gift Cards can be topped up in store to the maximum value limit.
3. Gift Cards may be used to purchase goods of a higher price than the amount on the Gift Card, but full payment in cash of the difference must be made.
4. No change will be given where sales transactions is for an amount less than the balance contained on the Gift Card although the balance may be applied to future purchases.
5. Gift Cards are valid for 24 months from the last transaction (transactions include balance enquiries). Any remaining balance will be cancelled on expiry of the validity period.
6. Gift Cards cannot be exchanged for cash or to purchase Gift Vouchers, Gift Cards, in- store events and services.
7. Gift Cards can be used and redeemed at the tills in Kiddicare stores only. This excludes Kiddicare online, mobile, app, the kiosks/order points in store, and Kiddicare concessions or franchises.
8. Gift Card balances can only be checked in Kiddicare stores by asking a member of Kiddicare’s staff. If the balance displayed on the Gift Card in a Kiddicare store is less than the balance you expect, the balance displayed shall be taken as the amount on the Gift Card.
9. Kiddicare will not accept liability for lost, stolen or damaged Gift Cards. A record of the amount added will be given with the Gift Card. The amount will be recorded on the receipt in store.
10. If any product purchased with a Gift Card (whether in whole or in part) is returned for an exchange or refund, any money refunded will be automatically credited to the original Gift Card. Please keep your Gift Card, even if you do not want to top it up.
11. The Gift Card is not a cheque guarantee, credit or charge card.
12. Gift Cards cannot be returned or refunded, except in accordance with your legal rights. For example, in the event they are not of satisfactory quality.
13. Lost, stolen or damaged Gift Cards cannot be replaced so please look after your Gift Card just like cash.
14. Kiddicare reserves the right to refuse to accept a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by dishonest or fraudulent activities.
15. Kiddicare reserves the right to change any of these Terms and Conditions from time to time without notice and to take appropriate action including cancellation of a Gift Card if, at its discretion, it deems such action necessary (e.g. to change the scope of the Gift Card service, notify of the service’s withdrawal or in the event of circumstances beyond Kiddicare’s control).

Official: Kiddicare Price Match Policy – Lowest prices guaranteed, never beaten on price.

Our hand-on-heart promise to you. You’ll always get the best deal at Kiddicare. We’ll price match within 7 days PLUS give you 25% of the difference.

How do I claim?

It’s as easy as A, B, C.

1. Email pricematch@kiddicare.com with a link to the website offering the identical model at the lower price (make sure it’s in stock!). If you spotted the product in a shop, please provide us with the store name, location and phone number along with the product details and price.
2. Do make sure the shop or website is a recognised business and not a private seller.
3. If you’ve already bought the item we’ll need to see your original receipt (either pop in-store or send to Kiddicare.com Ltd, Club Way, Cygnet Park, Hampton, Peterborough PE7 8JA). Our customer services team will deal with your claim quickly and helpfully.

2 handy examples of how it works:

Example 1

Say our price is £100 and you find the identical product for sale at £90 (unlikely we know!) we’ll match the price and give you an extra 25% i.e £2.50 off so you pay £87.50.

Example 2

Say our price is £50 with free delivery and a competitor is selling the identical product at £40 but with a £5.95 online delivery charge. We will price match against a total cost of £45.95 plus give you 25% of the difference so you pay £44.94.

A few simple terms and conditions apply

1. Price match applies to the UK and Ireland only.
2. Price match applies to all branded, current stocked items.
3. Price match is for personal use only (no trade sales or re-sales please).
4. Private sellers and auction sites do not qualify for price match.
5. Price match will not apply if the product is used or damaged.
6. Price match applies to total cost of identical product including delivery charges.
7. Kiddicare will, at its discretion, price match its own goods during sale period however the 25% price differential will not be applicable.
8. Competitors must be authorised stockists and UK or Ireland registered websites or stores selling products in £ sterling or Euros for distribution within the UK.
9. Competitor product must be in stock and available for immediate collection/dispatch for price match to apply.
10. We also reserve the right to where necessary limit the price match offer to one item per customer. The price match policy will be limited to one item per customer, where we believe that products aren’t being purchased for personal use.
11. Products sold by Morrisons and during their Baby Events are excluded from price match as are promotional offers, deals of the day/week or exclusive offers run by Morrisons, Kiddicare or other third parties.
12. Please note, items within our consumables range such as amongst other things Nappies, Food, Powdered Formulas, Medicine, etc., are excluded from our price match promise. They are however, covered by a low price guarantee which means that we will make every effort to ensure our prices are competitive within the market place.
13. Price match cannot be used in conjunction with any other discount, promotion or voucher code – either our price match or individual promotion, discount or voucher code will apply based on whichever discount is greatest.