Terms and Conditions
Terms and Conditions
Acceptance of order
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
Your right To Cancel
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.
Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) and you will be charged for the return of the order.
Please note Interlink's returns charges: £20.70 up to 10 kilos and 48p per kilo thereafter, Direct delivery charges may vary.
Wrong Delivery Address Inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result.
Hassle-Free Returns
Product RMA Number (Returns Number)
You may of course return any items purchased from kiddicare.com within 21 days, please get an RMA number within 7 days of purchase by clicking here and entering your postcode and order number.
Please note - We cannot refund monies back to your kiddicare.com account if we have not issued a RMA number. If goods are sent back to the distribution centre without an RMA number we will be unable to issue you with a refund, therefore please ensure you obtain an RMA number. Returns costs are at your expense.
Product Guarantee
All items purchased from Kiddicare.com are covered by a 6 months guarantee.
We will exchange or repair any product if it displays a manufacturing fault within 28 days.
If it displays a manufacturing fault after 28 days but within the guarantee period we will repair or send spare parts to you free of charge.
Accidental damage and damaged caused by misuse is not covered by this guarantee and therefore a charge will be made. If you have damaged any of your nursery items you may be able to make a claim against your household contents insurance.
This warranty does not affect your statutory rights
Copyright and Trademarks
All Site design, text and graphics are the copyright of Kiddicare.com. ALL RIGHTS RESERVED.
Specifications, Colours, Weights and Sizes
We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually red. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
Wood is a natural product and the grain or shade will vary form piece to piece, manufacturers normally use different grades of wood for items such as cots or cot beds and therefore the stain can appear differently.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) and you will be charged for the return of the order.
Please note Interlink's returns charges: £20.70 up to 10 kilos and 48p per kilo thereafter.
Guarantee Summary Charges
0-6mths – Manufacturing faults will be repaired or replaced free of charge
0-6mths – Accidental damage, misuse or general wear & tear - £25.00 admin handling charge plus any repair charge if applicable
6-12mths – Parts and Labour will be supplied free of charge however an administration & handling charge of £25.00 will be charged plus any repair charge if applicable
6-12mths – Accidental damage, misuse or general wear & tear are not covered and a £40.00 administration & handling charge will apply
12-24mths – Parts and labour £45.00 + £25.00 admin and handling – we reserve the right to reject any product for repair if it is beyond economical repair
Loan buggies may be available from our store in Peterborough these will be supplied to you free of charge* while yours is being repaired
The Admin handling charge of £25.00 will be charged after inspection to the paying card of the original order; if the goods are suffering from Accidental damage, misuse or general wear & tear. We will then return the goods to the address from where the collection was made
Please note
We reserve the right to reject items that are uneconomical for repair or are in an unsuitable condition. Please note any repairs made will not extend the original guarantee of the product. This does not affect your statutory rights in the event of faulty goods
All products which require repair outside their guarantee period will be quoted for individually. **All parts are supplied subject to availability
*Free of charge only applies when the loan buggy is being collected and returned to the store in Peterborough, a non refundable charge of £40.00 applies for home delivery of a loan buggy. Loans are subject to availability and may a different make / type and specification to your original purchase.
Acceptance of order
The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
Your right To Cancel
You have the right to cancel your order with us at any time before the expiry of 7 days from the day after the date of delivery.
Please note that if your order has been processed we are unable to cancel it and therefore return costs are at your expense.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) and you will be charged for the return of the order.
Please note Interlink's returns charges: £20.70 up to 10 kilos and 48p per kilo thereafter, Direct delivery charges may vary.
Wrong Delivery Address Inputted
If you provide us with a wrong delivery address and your goods are signed for by another party, kiddicare.com cannot be held responsible for any loss you incur as a result.
Hassle-Free Returns
Product RMA Number (Returns Number)
You may of course return any items purchased from kiddicare.com within 21 days, please get an RMA number within 7 days of purchase by clicking here and entering your postcode and order number.
Please note - We cannot refund monies back to your kiddicare.com account if we have not issued a RMA number. If goods are sent back to the distribution centre without an RMA number we will be unable to issue you with a refund, therefore please ensure you obtain an RMA number. Returns costs are at your expense.
Product Guarantee
All items purchased from Kiddicare.com are covered by a 6 months guarantee.
We will exchange or repair any product if it displays a manufacturing fault within 28 days.
If it displays a manufacturing fault after 28 days but within the guarantee period we will repair or send spare parts to you free of charge.
Accidental damage and damaged caused by misuse is not covered by this guarantee and therefore a charge will be made. If you have damaged any of your nursery items you may be able to make a claim against your household contents insurance.
This warranty does not affect your statutory rights
Copyright and Trademarks
All Site design, text and graphics are the copyright of Kiddicare.com. ALL RIGHTS RESERVED.
Specifications, Colours, Weights and Sizes
We reserve the right to alter specifications without prior notice. All sizes and weights given as a guide only and are approximate. Representations of colour are approximate due to the limitations of photographic and calibrations of different output devices. A name given to a product is not necessarily representative of the colour - for example Steel Blue is actually red. All goods are subject to availability. If sold out, free offers may be substituted with an item of the same value. Accessories supplied to co-ordinate with the main product may differ in shade; this is normally caused by the manufacturing process and is not a fault.
Wood is a natural product and the grain or shade will vary form piece to piece, manufacturers normally use different grades of wood for items such as cots or cot beds and therefore the stain can appear differently.
If the delivery address refuse delivery of the goods or if you do not respond to the "sorry we missed you" card left by your driver, your order will be returned to the sender (Kiddicare.com) and you will be charged for the return of the order.
Please note Interlink's returns charges: £20.70 up to 10 kilos and 48p per kilo thereafter.
Guarantee Summary Charges
0-6mths – Manufacturing faults will be repaired or replaced free of charge
0-6mths – Accidental damage, misuse or general wear & tear - £25.00 admin handling charge plus any repair charge if applicable
6-12mths – Parts and Labour will be supplied free of charge however an administration & handling charge of £25.00 will be charged plus any repair charge if applicable
6-12mths – Accidental damage, misuse or general wear & tear are not covered and a £40.00 administration & handling charge will apply
12-24mths – Parts and labour £45.00 + £25.00 admin and handling – we reserve the right to reject any product for repair if it is beyond economical repair
Loan buggies may be available from our store in Peterborough these will be supplied to you free of charge* while yours is being repaired
The Admin handling charge of £25.00 will be charged after inspection to the paying card of the original order; if the goods are suffering from Accidental damage, misuse or general wear & tear. We will then return the goods to the address from where the collection was made
Please note
We reserve the right to reject items that are uneconomical for repair or are in an unsuitable condition. Please note any repairs made will not extend the original guarantee of the product. This does not affect your statutory rights in the event of faulty goods
All products which require repair outside their guarantee period will be quoted for individually. **All parts are supplied subject to availability
*Free of charge only applies when the loan buggy is being collected and returned to the store in Peterborough, a non refundable charge of £40.00 applies for home delivery of a loan buggy. Loans are subject to availability and may a different make / type and specification to your original purchase.
