Service Pack 1 - 0-12mths - Free of charge repairs
The products that Kiddicare supply have been tested to the highest quality standards. If, however, you have purchased your product from Kiddicare and it develops a manufacturing fault within the first twelve months of use, we will repair it free of charge*.
We will also provide:
Spare parts FREE of charge*; however, accidental damage, misuse and general wear & tear are not covered under the guarantee in this case repair or inspection will be charged at £27.50 for administration and handling.
*excluding fabrics. Fabric repairs will be quoted and charged separately.
Service Pack 2 - 6-12mths - Repairs
If after six months your wheeled or nursery goods require repair, **Kiddicare will have or obtain the necessary parts to repair your product.
* We will provide:
Parts and labour FREE of charge*; however, administration and handling will be charged at £27.50. Accidental damage, misuse and general wear & tear are not covered under the guarantee, in this case a £40.00 administration and handling charge will apply
Due to the nature of some repairs it may be necessary for your product to be returned to the manufacturer. Where this is deemed necessary a repair quotation will be given and payment requested before the repair is carried out.
*excluding fabrics. Fabric repairs will be quoted and charged separately.
12-24mths – Repairs
If between 12 24 months your wheeled or nursery goods require repair, **Kiddicare will have or obtain the necessary parts to repair your product to a usable condition. If we cannot supply you with fabric as it has been discontinued, we will endeavour to find a suitable match for your pram, pushchair, stroller, or travel system and reserve the right to offer an alternative fabric option. We will provide:
Parts and labour for £45.00, (Due to the nature of some repairs it may be necessary for your product to be returned to the manufacturer. Where this is deemed necessary a repair quotation will be given and payment requested before the repair is carried out) and
Administration and handling at £27.50.
*excluding fabrics. Fabric repairs will be quoted and charged separately.
Regularly inspect and clean your stroller to ensure the freedom of movement of the locking devices and security of components. To ensure trouble free operation, lubricate all moving parts & joints with a silicon based spray or light oil.
If the wheels squeak - use a silicon based spray
Note: For Hauck Infinity pushchairs please use WD40, not silicone
When you register details with us, make an order or access account details, we use a secure server. Any data you give us is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted.
When using a secure connection a small padlock will be displayed in the bottom right hand corner of your browser (or top right) when you reach our checkout page.
Kiddicare use a 128-bit layer protection system and also participate in Verified by Visa & MasterCard Secure
In addition to our secure website we were also the first to implement the Visa and MasterCard anti fraud protections schemes in our industry. If your credit card issuer participates in the scheme you will be asked for your online password to verify your transaction.
If you have yet to register for this scheme don't worry your card issuer will either ask you to register during our checkout process or in another future transaction.
Shop safely online - Visa
Using your Visa card on the Internet is as trustworthy, safe, quick, easy and as reliable as shopping in your local shops and with Verified by Visa, it's even better. Verified by Visa ensures that both you and the retailer are genuine.
How it works
Simple. Safe. Verified by Visa.
If you're used to shopping online, using and trusting Verified by Visa will come as second nature.
If you're not, then this is a reassuring place to start.
Using Verified by Visa, your Visa card will work just as it does now.
It's this simple to sign up:
It's this simple to shop:
Below is a list of UK banks (and their subsidiaries) that participate in the Verified by Visa scheme.
MasterCard, along with your card issuing bank, is concerned about the online security of its cardholders. MasterCard SecureCode enhances your current MasterCard with a secret code to protect against unauthorized use of your card when you shop online at participating merchants. If your MasterCard credit or debit card or Maestro card is issued by one of the following financial institutions you can register for a MasterCard SecureCode now.
MasterCard SecureCode is a new service that enhances your existing MasterCard. A private code gives added protection against unauthorized use of your card when you shop at participating online merchants.
Once you've registered and created your own private SecureCode, you will be automatically prompted by your card issuer to type in your SecureCode each time you make a purchase at participating online stores/retailers. Then your SecureCode will be quickly confirmed by your card issuer to complete your purchase. Your SecureCode will never be shared with the store/retailer and using it is as easy as entering your PIN at an ATM.
Correctly entering your SecureCode during a purchase at a participating online store/retailer confirms that you are the authorized cardholder. If an incorrect SecureCode is entered, the purchase will not be completed. Even if someone knows your credit or debit card number, the purchase cannot be completed without your SecureCode at a participating store/retailer.
You will be able to use any of your existing MasterCard credit or debit cards, as long as the cards are from a participating card issuer. If you're not sure if your card issuer provides this service, please review the list of participating card issuers. If you don't see your card issuer listed you can still check out, you simply will not be prompted for a SecureCode.
The online purchase process will not change except that now you will be prompted to provide your SecureCode at the checkout. Your SecureCode will never be revealed to the store/retailer.
Below is a list of UK banks (and their subsidiaries) that participate in the MasterCard SecureCode. Please click on your banks logo to be taken to their registration page.
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MasterCard Secure / Verified by Visa
If you are using a MasterCard or Visa Card which participate in the above scheme you will be asked to either register for the above protection or to input your online password (if you have already registered with them) when you have checked out from the basket.
This is quite normal and is 100% secure.
Cash ticket is a straight forward and safe way to pay online. Simply purchase a cash ticket from one of over 21,000 shops in the UK that display the PayPoint symbol.
Click on the PayPoint symbol to find an outlet near you: 
To make things easier click here to print a document to take with you to the PayPoint shop
Once you have selected you items and entered the checkout select the cash-ticket payment tab and enter the pin code in the box. You can use up to ten cash-tickets in one transaction.
To find you cash-ticket balance Click Here
Unfortunately we are unable to refund to a cash ticket. Instead we will send you a promotion code for the amount in store credit.
How to track your order
How to return an item
Stock Levels Explanation
How to obtain a copy of your invoiceExplanation
