Here you will find the latest information about recalls and alerts on products sold at Kiddicare
Important safety notice - Clippasafe UK 3 pin night light - Model no.78/1 batches 330ss and 218tt
We have been notified of a very few incidences whereby the electrical connection pins on the back of the night light have become loose or detached from their housing.
The batches of product affected are 330ss and 218tt. If you have bought a clippasafe night light since may 2013, and no longer have the packaging identifying the batch number, or you have a packed product showing one of the above batch numbers on the back of the blister card, please return it to the following freepost address, including your name, address and phone number.
Nottingham ng11 8br
We will send you a checked replacement by return. Checked replacements and checked product released for sale will have a green dot/mark below the earth pin.
Clippasafe would like to apologise in advance for any inconvenience this may cause.
Important product improvement notice - Cosatto Giggle stroller
Following the launch of our Giggle stroller in summer 2012, we became aware of problems affecting the front mounting bracket. This only applies to a small number of products from some of the first batches manufactured. In a small number of cases, this was causing the folding mechanism on the chassis to fail.
In response, Cosatto are providing a product improvement service. To check if your Giggle may be affected and to take advantage of this service, follow the simple steps below:
Do you have one of these Giggles?
Remove any seat units and turn your chassis upside down to look at the underneath of the front mounting bracket.
If your front mounting bracket is either 3 or 4 you do not need to take any action. If your front mounting bracket is either 1 or 2 we need to arrange to retrofit an enhanced replacement part. To do this, we have set up a dedicated service using a priority courier service to collect and return the chassis to you within a three-day* turnaround time, at no cost. To arrange this service, please visit the dedicated website: www.cosatto.com/giggle Alternatively, please call freephone 08000 149 252 to arrange the service with our dedicated hotline team.
Cosatto would like to apologise in advance for any inconvenience this may cause
UPDATED 06/08/2014 - Important product improvement notice - Cosatto Giggle stroller
Last year we identified a problem affecting the front mounting bracket of Giggle. In a small number of cases in early batches this caused the folding mechanism on the chassis to fail.
In addition to working with our factory to correct the issue at source, we reached out to our customers offering a free product improvement service. This was to enhance the performance of product in affected batches identified from our information at the time.
However, our latest market feedback following a number of failures particularly during recent heatwave conditions indicates that a very small percentage of chassis within later batches are now being affected. We therefore feel it is appropriate to extend our action as identified below.
Please note: If your product went through the product improvement service last year, or your batch number is after that identified, your product is not affected and no further action is required.
Do you have one of these Giggles?
How to find the batch reference of your Giggle.
The batch reference can be found on a sticker on the inside leg of your assembled Giggle chassis (left hand side as you push it). The pictures below will show you how to find it:
You can additionally confirm the “product name” and “colourway” from this sticker. If the sticker gives the product name as anything other than GIGGLE, or the colourway as anything other than BIZZY BETTY, ALL STAR, GOLIGHTLY, PABLO, SUNNY or TREET then you don’t need to take any further action - your product is fine to continue using.
If your Giggle shows a batch reference of week/year of 33/2013 or earlier, we need to retrofit an enhanced replacement part. To do this, we have set up a dedicated priority courier service to collect and return the chassis to you within a four-day* turnaround time, at no cost. If your Giggle has a batch reference later than week 33/2013 then you are not affected by this notice and your product is fine to continue using.
To arrange this service, please visit the dedicated website: www.cosatto.com/giggle you can also check your batch reference online here.
Alternatively, please call Freephone 08000 149 252
Cosatto would like to apologise in advance for any inconvenience this may cause
Important Safety Notice - Joie Car Seats
Click to view Important Safety Notice - Joie Car Seats
Stages 0+/1/2 car seat Our on-going rigorous safety checks have Identified that on a small number of seats there Is the possibility that the harness tensioning lock screw may come loose.
Please note: Only the UK models with the following date codes are affected:
120309, 120815, 121022, 121218, 121219
As a precautionary measure, affected customers should stop using this item and return it to their retailer for an exchange or refund. Our uk retail partners are prepared to assist you with this safety notice. Please contact your retailer for further assistance.
Important Safety Notice - Advice on the Maxi Cosi Citi SPS Stone
As part of an ongoing program of continual product assessment, a potential safety concern has been identified relating to the seat buckle on the Maxi-Cosi Citi SPS manufactured between week 22/2012 and week 22/2013. During a collision there is a potential risk that the buckle may release. Although there have been no incidents reported, should you have a car seat from the affected batch you should stop using the car seat immediately and request a replacement buckle. NOTE: only replace the buckle when you own a Maxi-Cosi Citi SPS (see photo) which was produced between week 22/2012 and week 22/2013 to check this please look at the ECE sticker (orange and white label on the bottom of the car seat).
Replacement buckle for the Maxi-Cosi Citi SPS car seat is available free of charge. This can be obtained by contacting Dorel customer services at email@example.com . This issue relates solely to the Maxi-Cosi Citi SPS. If you have another Maxi-Cosi car seat, there are no concerns with the buckle and there is no need to take any further action. This action is a precautionary measure to ensure the safety and wellbeing of your child and we apologise for any inconvenience this may cause.
If you have any further questions you can contact our Customer Care Centre:
TEL: 01284 413 141
Monday – Thursday 08h30 – 18h30
Friday 08h30 – 16h30
Saturday 10h00 - 14h00
Dorel UK Ltd, Unit 1, Saxham Business Park, Saxham,
Bury St Edmunds, Suffolk, England, IP28 6RX
For additional information, you can also go to our website http://www.maxi-cosi.co.uk/gb-en/ There is also a video available to guide you through the replacement.
Important Safety Notice - Advice on the Kiddicare Maxi SP Car Seat
Which? consumer champion online review – published 30th May 2013 at which.co.uk
Your safety is the most important thing to us.
Kiddicare works closely with its own brand manufacturers to develop and improve its products and ensure all of its car seats meet the official and current ECE R44/04 European Safety Standard.
We recognise that customers may be concerned by the recent Which? Kiddicare Maxi SP review, based on its ADAC test findings. Therefore, Kiddicare will be happy to exchange any Kiddicare Maxi SP car seat for an alternative Kiddicare own brand car seat, for free, either in-store or via our central customer care team. Otherwise credit can be used towards a branded car seat or refund issued.
No other Kiddicare car seats are affected.
Important Safety Notice - Safety Advice on Bumbo's
From TOMY, the UK distributor of the Bumbo.
For more info on the following statement, please contact TOMY UK at:
Telephone: 01271 336155
BUMBO *colours may vary
On August 15th 2012m Bumbo International Trust conducted a voluntary action to add a restraint belt and new warnings to the Bumbo Baby Seat in the U.S.
Infants can maneuver out of, or fall from, the seat, posing a risk of injuries.
Working Closely with the CPSC (Consumer Product Safety Commission) in the U.S., Bumbo has determined that the potential safety issue can be readily corrected in the home by adding a restraint belt. In addition, Bumbo is providing a new warning sticker for consumers to attach to the seat to re-emphasize existing warning against use of the seat on any raised surface.
TOMY are the authorised distributors of the Bumbo Baby Seat in the UK and we are offering the same remedy to all UK customers. We will send you a kit which includes a belt with a new warning sticker, installation instructions, proper use instructions and a new warning sticker. There is no need to return the Bumbo baby Seat.
For your Free Kit, please contact TOMY UK on:
Telephone: 01271 336155
On receipt of you kit please:
For more detailed information, please contact TOMY UK:
Telephone: 01271 336155
Angelcare - voluntary product recall in USA/Canada
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Following recent media coverage regarding a voluntary product recall in the USA/Canada, we would like to explain to all Angelcare users in the UK/Ireland why there is no recall required in Europe, including the UK/Ireland.
For over 15 years Angelcare has been dedicated to providing high quality, safe products that offer peace of mind to families all over the world. It is and will always be Angelcare’s mission to provide the best product to families everywhere.
It is extremely unfortunate that incidents in the USA have occurred in 2004 and 2011. The recall notice from Health Canada confirms the following: “in both cases, the baby monitor unit was placed too close to the crib and the cord to the sensor pad was pulled into the crib by the infant”. It is therefore essential that your monitor is set-up correctly and that all cords are placed out of reach of children.
Angelcare has therefore initiated a voluntary recall of Sound and Movement Baby Monitors in the USA/Canada and is providing consumers with protective cord covers along with instructions as a precautionary measure. This protective cord cover gives parents an additional method of securing the sensor pad cord.
Due to specific regulations and standards that apply to the USA and Canada only, Angelcare has been asked to provide these covers in the USA/Canada through a voluntary recall.
All Angelcare monitors meet the European BS EN safety standards. According to the European regulations the cord covers are not required as a precautionary measure, as the warnings and instructions clearly explain how to install the monitor and cords correctly. A correctly installed monitor poses no risk to your baby. This applies to all branded monitors with cords that are available on the market. Therefore a voluntary product recall is not required.
However, we fully understand that you are concerned about the safety of your baby. It is important that all cords are placed out of reach of your baby. Please ensure that:
To help you with the correct installation of your sensor pad, please click on the following link:Installation Sheet Angelcare Sensor Pads
If you have installed your monitor according to the instructions, your Angelcare monitor will not pose a risk to your baby.
For more information on the protective cord cover, please click the following link:Installation Sheet Protective Cord Cover
If you still would like to have a protective cord cover kit as an additional method of securing your sensor pad cord, we can send you a cord cover kit free of charge. Please do not return your monitor to store.
Please send us an email on firstname.lastname@example.org with your full name and address and we will send you a kit when it becomes available during the w/c 25 November.
Your peace of mind is important to us and we hope that we have been able to answer all your questions and that our advice and free protective cord cover kit offer has taken away any concerns you might have.
If you would like to have further assistance with regards to the correct installation of your Angelcare baby monitor, please contact the UK Baby Helpline on 0345 009 1789 (on weekdays between 9am – 5pm) or email email@example.com We are more than happy to assist you.
TIXYLIX PRODUCT RECALL NOTICE - Recall date: 13 December 2013
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Novartis Consumer Health UK LTD (NCH) announced today that it is recalling certain batches of Tixylix®, paediatric liquid cough and cold medicines, because of a potential manufacturing defect with the tamper seal that could result in small pieces of plastic being found in the bottles.
Whilst no pieces of plastic have been found in Tixylix® medicines and the potential occurrence of this defect is very low, as a precaution, we are recalling the batches from consumers, retail customers and wholesalers in the UK. Consumers are asked to return these products to the place of purchase for a refund. The health and safety of our consumers is always our highest priority.
The specific batches of Tixylix® medicines being recalled are:
PLEASE NOTE ONLY THE TIXYLIX BABY SYRUP KC31558 AND TIXYLIX TODDLER SYRUP KC31560 HAS BEEN SOLD AT KIDDICARE
TIXYLIX BABY SYRUP 100M:
Batches - 10RR Expiry date 01/11/15, 11RR Expiry date 01/11/15, 1SS Expiry date 01/11/15, 2SS Expiry date 01/12/15, 2TT Expiry date 01/02/16, 8SS2 Expiry date 01/01/16, 8VV Expiry date 01/06/16.
TIXYLIX TODDLER SYRUP 100ML:
Batches - 10SS2 Expiry date 01/02/16, 11SS Expiry date 01/02/16, 12RR Expiry date 01/11/15, 13RR Expiry date 01/11/15, 13RR2 Expiry date 01/11/15, 1RR Expiry date 01/09/15, 1TT Expiry date 01/02/16, 2RR Expiry date 01/09/15, 2VV Expiry date 01/06/16, 3RR Expiry date 01/09/15, 4RR Expiry date 01/09/15, 4VV Expiry date 01/06/16, 5RR Expiry date 01/09/15, 5VV Expiry date 01/06/16, 6RR Expiry date 01/09/15, 6VV Expiry date 01/06/16, 7RR Expiry date 01/09/15, 7RR2 Expiry date 01/09/15, 7VV Expiry date 01/06/16, 8RR Expiry date 01/10/15, 9RR Expiry date 01/10/15, 9SS Expiry date 01/02/16.
TIXYLIX BLACKCURRANT FLAVOUR SYRUP 100ML:Batches - 1VV Expiry date 1/06/16, 3VV Expiry date 01/07/16, 3VV2 Expiry date 01/06/16.
TIXYLIX CHESTY COUGH 100ML:Batches - 1RR Expiry date 01/08/15, 1TT Expiry date 01/05/16, 2RR Expiry date 01/08/15.
TIXYLIX TODDLER SYRUP 150ML:
Batches - 12SS Expiry date 01/02/16, 14RR Expiry date 01/11/15.
This recall is being conducted with the knowledge of the Medicines and Healthcare Products Regulatory Agency (MHRA). If you have any concerns or need further information about batch numbers (found on the bottle label next to the expiry date) or how to return the products and receive a full refund, please contact the consumer enquiries team by calling 0800 854 100.
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Medela takes the safety of its products very seriously. Therefore, Medela has initiated a worldwide voluntary field measure with regard to all B-Well Sterilisers. Customers are asked to disconnect the unit from the electricity supply immediately and permanently refrain from using the B-Well steriliser.
Due to moisture potentially gathering at the connection of the power cable and the Steriliser unit in individual cases, B-Well Sterilisers can carry a potential risk of burn, fire or exposure to significant electric current. Despite the fact that no significant health complaints associated with such incident have been reported, the risk of very severe health complaints can at this point not be excluded. As an additional measure, Medela is requesting all customers to either return the B-Well-Steriliser to the point of purchase or to return by post to Medela UK at the address below. Medela UK will provide a full repayment for the product and postage. For further details on this and in case of any other questions whatsoever, please contact firstname.lastname@example.org or check www.medela.com/b-well
Address of Medela UK:
Medela UK Ltd.
Northbank Industrial Park
Manchester M44 5EG
Tel. +44 (0)161 776 0400
Fax +44 (0)161 776 0444
What is the issue and what is Britax doing about it?
In the United States there has been a very small number of incidents where parents have reported finger lacerations when folding the B-Agile 3 pushchair.
Even though there were very few reported incidents and none of them outside of the United States, Britax as a global and responsible company has decided to offer a solution for improvement of the B-Agile products to retailers and consumers in Europe, too .
Britax has produced a remedy kit that parents can order for free via a dedicated website to modify their product themselves.
IMPORTANT NOTICE: April 2014phil&teds TS26 (Travel System 26 Car Seat Adaptors) – FREE REPLACEMENT
The TS26 Car Seat Adaptors attaches a Maxi Cosi, Cybex, phil&teds Alpha and Mountain Buggy Protect infant car seats to phil&teds hammerhead, black classic, explorer, dot, navigator and navigator with Auto Stop strollers. Consistent with our commitment to safety we are making available to all TS26 customers a free replacement TS26.
Our continuous improvement process suggests that the TS26 is brittle at very low temperatures, and could break or crack. We wish to avoid any such incident. Consumers should CEASE using their TS26 car seat adaptors and register online for a free replacement, available on phil&teds.com. Only the TS26 travel system is affected and is identifiable by an identification label on the right side adaptor. New and replacement TS26 have an updated label (TS26 2.0) PLUS an additional max load label on both left and right adaptor.
phil&teds takes product safety and safe use seriously. We take the utmost care in designing products to meet or exceed safety standards all over the world.
We are extremely proud of our safety record, our proactive approach to product management, and our long term relationship with parents, all over theworld. Sometimes, new concerns arise outside the testing and production framework that require immediate attention. We are proud to make positive, pro-active product improvement measures.
IMPORTANT NOTICE FOR TOMMEE TIPPPEE SENSOR PAD MONITORS
For 50 years Tommee Tippee have been designing and manufacturing high quality baby products providing reassurance to families around the world. If set up correctly using the instructions provided, the Tommee Tippee Sensor Pad Monitor is not dangerous and is safe to use. It meets all the current safety standards and use of the monitor cord has never resulted in any reported incidents.
Please do not be concerned - a correctly installed monitor poses no hazard to your baby.
To ensure correct set up, consumers should make sure all monitor cords are out of reach of the child.
If set up incorrectly, there is a risk that a child could pull the sensor pad cord into crib.
However, child safety is the most important part of everything we do, so as a precaution, and to minimise risk even further, we are supplying a cord cover kit free of charge to any customer who has bought one of these monitors.
You can claim a free cord cover kit at www.tommeetippee.co.uk Or alternatively, you can call us on Freephone 0808 206 8000 between 9am and 5pm (Monday - Friday).
The kit includes a rigid protective cord covers through which the sensor pad cords can be threaded, a permanent electric cord warning label and set-up instructions.